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Help & FAQ's
1
I haven't received the content I ordered on my phone. Why? Where did it go?
2
Handset compatibility - How can I tell what content is available on my phone?
3
The message 'Check IP Address' appears when I try to retrieve my download. What does this mean?
4
How do I know if the GPRS or WAP is activated?
5
I received a service message that ‘disappeared’ from my phone. Do I need to purchase the content again?
6
When will I receive the content on my phone?
7
What is the difference between the ‘Delete Logo’ and the ‘Logo Wiper?’ What do they do, and when would I use them?
8
Why do I receive the notice ‘Message cannot be displayed,’ or ‘OTA profile not supported?’
9
Why can't I download content if I am on a Vodafone Prepaid cap?
10
How do I register?
11
How do I de-register from BlueSkyFrog?
12
I didn’t get my SMS or Activation code, what do I do?
13
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14
How do a send a standard SMS?
15
How many Free SMS can I earn with each purchase?
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